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Help using plan member e-services

This page provides information to help you use Plan Member e-Services.

Who is eligible to use Plan Member e-Services?

The secure site is for the sole use of plan members:

  • whose employer has approved access
  • who have accepted the Terms and Conditions

I'm having difficulty logging in.

If ... Then you should ...

Your group/plan number or plan member/certificate numbers are not correct

Check your benefit card or wallet identification card. Go back to the previous screen and enter the numbers again. If you're still having difficulty, please contact your plan administrator or the person responsible for your benefits.

Your password does not match or you need
assistance remembering it

Retry your password. For security reasons, you'll only be able to try three times before being locked out of the site.

If you can’t remember your password, click the “I forgot my password” link and answer your personal verification questions to reset your password online.

If you haven't provided us with an email address, you can call an Internet Customer Service Representative at 1-800-268-6195 (former Maritime Life customers call 1-866-507-2727), who will read your reminder phrase back to you on the phone.

Registration and login questions

If you have questions about registering or logging-in to the site, we can help. An Internet customer service representative will be pleased to assist you in English or French. Call 1-800-268-6195 (former Maritime Life customers call 1-866-507-2727) between 8:30 a.m. and 4:30 p.m. ET. After hours, you can leave a message, and we will contact you within one business day.

If you have the following information at hand when you contact us, we can serve you more effectively:

  • Group/plan number (check your benefit card or wallet identification card or an explanation of benefits)
  • Plan member/certificate number (check your benefit card or wallet identification card or an explanation of benefits)

Software, Connection or Equipment Questions

This site has been fully tested and is compatible with the minimum software requirements listed. It has not been tested on any other browsers.

If you have questions about your browser, your computer's operation or software performance, please contact your technical support area, your Internet Service Provider(ISP), or your computer or software vendor.

I'm having trouble opening/viewing my electronic Claim Statement and/or forms.

This is due to a conflict between Adobe Acrobat Reader and the version of Internet Explorer on your computer. Some computers may experience difficulties opening PDF files or have them "freeze" on-screen.

To access the document, click your right mouse button while on the link and select "Save Target As". Then open the file from the location on your computer where it was saved.